Travel Assistance Services

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Responding to Travel Needs 24/7/365

AIG Travel’s global service centers respond to emergency medical, travel and security needs 24/7/365, and are located in key regions around the globe.

Flight delays, unpredictable weather, lost or stolen luggage and other travel hassles are an unfortunate reality of travel today. We provide dedicated, around-the-clock travel counselors who are just a phone call away to help solve last-minute travel problems or assist with emergencies. We help keep travelers on the move with a wide variety of travel assistance services.

  • Emergency medical evacuation transportation assistance 
  • Physician/hospital/dental/vision referrals 
  • Return travel arrangements 
  • Emergency prescription replacement 
  • Dispatch of doctor or specialist 
  • In-patient and out-patient medical case management 
  • Qualified liaison for relaying medical information to family members 
  • Arrangements of visitor to bedside of hospitalized insured     
  • Eyeglasses and corrective lens replacement assistance 
  • Direct billing to medical providers 
  • Medical cost containment/expense recovery and overseas investigation 
  • Shipment of medical records 
  • Medical equipment rental/replacement 
  • Repatriation of mortal remains
  • Flight re-bookings 
  • Hotel re-bookings 
  • Rental vehicle booking 
  • Emergency return travel arrangements 
  • Guaranteed hotel check-in 
  • Lost baggage search and stolen luggage replacement assistance 
  • Lost passport/travel documents assistance 
  • Emergency cash transfer assistance 
  • Travel information including visa and passport requirements 
  • Emergency telephone interpretation assistance 
  • Urgent message relay to family, friends or business associates 
  • Up-to-the-minute travel delay reports 
  • Inoculation information 
  • Embassy or consulate referral 
  • Member-only travel assistance website and mobile app
  • Current information regarding medical advisories, epidemics, required immunizations and available preventive measures 
  • Legal referrals 
  • Translation services
  • Restaurant referrals and reservations
  • Event ticketing
  • Ground transportation coordination
  • Golf tee-time referrals and reservations
  • Latest world weather and ski reports
  • Floral services
  • Local concert, club and ‘hot spot’ listings
  • Movie and theater information
  • Up-to-the-minute sports scores
  • Find, wrap and delivery of gifts
  • Special occasion/appointment reminders


  • Secure evacuation assistance
  • Global risk analysis and consultation specialist
  • Security training
  • Cultural training
  • Check-in services
  • Customized city guides
  • Customized travel itinerary reviews
  • Urgent message alerts, reporting and dissemination
  • 24/7/365 response services to assist employees, customers and their families during an incident
  • Security/safety advisories and online access to up-to-date intelligence:
    • Breaking news
    • Worldwide threat assessments and incident reports
    • Detailed country reports

Download the 2020 Global Risk Map

Travel Assistance Website and Mobile App 

Some corporate/business travel policyholders have access to our travel assistance website and mobile app* (Individual leisure policyholders do not have access), an online resource to stay a step ahead with the latest travel, security and health information. Whether you are on your computer, smartphone or tablet, you can connect to the travel assistance website 24/7/365. Features include: 

  • Email alerts containing security level developments such as terror attacks, major strikes, disasters or disruptions and government warnings that may affect your travel destination(s) and specific travel dates
  • Country reports, city guides and security advice reports provide key information on political conditions, security issues, travel logistics and cultural factors
  • Travel health section educates travelers on health-related concerns, precautions and requirements for destinations and offers the ability to create personal travel health profiles
  • Tools that provide medical providers' contact information, medical risk map, medical translations and drug brand equivalencies
  • Security Awareness Training in the form of online travel safety videos and knowledge tests provide basic tools and information to be an aware, organized and prepared traveler
  • Mobile App is available for Apple and Android smartphones and contains key features such as a one touch 'help' button to obtain emergency travel assistance, location safety ratings and access to other travel resources  

UK LifeLine Plus Business Travel and Personal Accident insurance policyholders click here for more information.

Contact your agent, broker or AIG representative to learn more. Demonstrations of our assistance website and mobile app are available upon request. 

*Website and mobile app features vary by policyholder access.


Global Service Center Locations


Guangzhou, China

Kuala Lumpur, Malaysia

Okinawa, Japan

Europe, Middle East & Africa

Shoreham, United Kingdom

Sofia, Bulgaria


Latin America

Mexico City, Mexico


North America

Houston, Texas, United States

Stevens Point, Wisconsin, United States