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Travel and the Samsung Galaxy: What should you know?

10.27.2016

Travel Guard

Most of the time, many of us are generally attached to our phones. Whether we're taking pictures of our meals to post them on social media, checking our work emails before we even get out of bed or watching videos on the YouTube app during our morning commute, our smartphones are usually within arms length, if they're not even closer.

This is also true when people travel - not only are you going to want this gadget nearby to entertain yourself when you're on-the-go, but, if you're on a business trip, your phone might be essential to the success of your meetings. Normally, this is easy enough. However, that hasn't been true lately for owners of the Samsung Galaxy Note, the latest version of one of the corporation's most popular models.

A problem became almost immediately evident when, not long after the phone came out, the devices were overheating, partially melting and even exploding, and the same issues were seen in the replacements. As such, there has been a massive recall of the Galaxy Note, and those who have decided to keep the device because they haven't had any issues might face a whole host of problems when traveling.

So, what do you need to know about the current traveling situation?

No Notes on planes
Perhaps the most important thing you should know is that if you're traveling in the United States, overall, you cannot bring a Galaxy Note 7 onto the plane, whether you've got it in your carry-on or checked bag. This regulation was made official at noon on October 15, Reuters reported. Phones will likely be confiscated before boarding, and if one of these devices is found onboard, there may be fines or boarding denial altogether.

"We are taking this additional step because even one fire incident in-flight poses a high risk of severe personal injury and puts many lives at risk," Transportation Secretary Anthony Foxx explained, as the source reported.

Not just in the U.S.
It should be noted that this is not a United States-centric issue. If you're traveling by plane, there's a good chance no matter where you are, you may run into trouble if you're trying to get on a flight with a Note 7. Keep in mind that this means that you may need to check in with your airline if overseas.

According to USA Today, German airline Lufthansa and Italy's Alitalia have both largely the Note 7 on their flights. When traveling overseas, if you own a Note 7, it's best to check airlines' websites and social media accounts to make sure you can bring it home.

Other modes of transportation on edge
It's very important to realize that this ban on Galaxy Note 7 smartphones actually is not just limited to air travel, which might affect your personal or business travel plans.

Fortune Magazine reported that Amtrak recently announced that it wouldn't allow this particular device not only on trains, but also on platforms, Thruway buses, any Amtrak vehicle or even in train stations. The magazine reported that if it's discovered that a passenger has one of these gadgets on them while the train is in motion, they will be asked to disembark at the next stop.

What are your options?
If you're a Samsung Galaxy Note 7 owner, you have a number of options in your wheelhouse. First off, you could embrace the fact that you're on vacation - if this is a personal trip and/or this is possible - and leave the electronics at home. On the other hand, a separate Fortune article pointed out, a number of airports now feature Samsung booths where you can return the potentially faulty gadget. There are multiple customer service points at various airports in the United States, Australia and South Korea. In return, you can opt for a gift card or a credit if you're replacing the device.

If all else fails and you need to explore other options, it's going to be exceedingly convenient if you have travel insurance. This can help protect you, for instance, if you're overseas and an airline declares a ban on your phone, prompting you to change arrangements.

The information contained here is provided by Brafton. AIG Travel assumes no responsibility for the use, accuracy, or interpretation of the information contained herein.

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