Soon after the 7.8 magnitude earthquake hit Nepal in April, AIG Travel’s global service centers began receiving calls from travelers, many trapped in remote mountain locations, including Mount Everest.
We immediately provided around-the-clock security information, medical consultations and other assistance services to help clients and initiated a plan to begin client evacuations. Recognizing the need for on-the-ground support, members of AIG Travel and AIG Global Security formed a crisis management team and swiftly deployed to the region. Upon arrival, the team established a central location to meet with clients, assess their medical needs and coordinate flights out of the country. This enabled a quick response to client needs and ensured a streamlined execution of operations. The crisis response team also took the following actions:
“We put AIG’s vast global resources to work to accomplish one of our most complex emergency response efforts to date. In the face of many challenges, including inclement weather, blocked and damaged roads, and civil unrest, our response team deployed a variety of assets to carry out a mass evacuation of our clients.” – CEO, AIG Travel, Jeff Rutledge
In all, AIG Travel assisted more than 100 clients and partners by providing medical, security and assistance services, including 68 individuals who were evacuated via commercial and charter flights. Our crisis response activities in Nepal were coordinated and completed on May 2, 2015; only seven days after the earthquake struck.