Prestigious Award for Achievement in Customer Satisfaction Recognizes AIG’s Travel Guard Products and Services for a Fifth Straight Year
Stevens Point, Wis., May 09, 2014 – Confirmit has awarded AIG a 2014 ACE (Achievement in Customer Excellence) Award for customer satisfaction associated with its Travel Guard products and services (www.travelguard.com). This is the fifth consecutive year that Travel Guard products and services have received the accolade, affirming the company’s long-term commitment to customer service.
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. The award recognizes Confirmit clients whose rigorous application of customer experience processes has resulted in outstanding performance.
The ACE Award is based on customer feedback programs targeting customers around the globe. On a scale of 1-10, with 10 being the highest, customers rated their service experience with Travel Guard products and services an average of 9.25. In fact, over 90% of customers rated their experience an 8, 9 or 10 in their survey responses.
“We are honored to receive our fifth consecutive Confirmit ACE Award,” said Lori Whitt, Vice President of Marketing Communications for AIG’s travel business in North America. “This recognition and our continued strong scores are a reflection of our unwavering commitment to outstanding customer assistance.” Customers often share their positive Travel Guard experiences and a sampling of those true stories can be viewed at www.travelguard.com/testimonials.
"AIG is a true leader in customer excellence. Its comprehensive program ensures that customer feedback is fully integrated to improve overall business results,” said Henning Hansen, President and CEO of Confirmit. “We are honored that AIG relies on Confirmit for its Travel Guard customer service initiatives, and look forward to continuing to support the program as it continues to evolve.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and meet a range of qualitative criteria based on recognized industry best practices.
About AIG .
AIG is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.