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Responding to Travel Needs 24/7/365

AIG Travel’s global service centers, which respond to emergency medical, travel and security needs 24/7/365, are located in key regions around the globe. 

Flight delays, unpredictable weather, lost or stolen luggage and other travel hassles are an unfortunate reality of travel today. We provide dedicated, around-the-clock travel counselors who are just a phone call away to help solve last-minute travel problems or assist with emergencies. We help keep travelers on the move with a wide variety of travel assistance services. 

Travel Assistance

  • Emergency medical evacuation transportation assistance 
  • Physician/hospital/dental/vision referrals 
  • Return travel arrangements 
  • Emergency prescription replacement 
  • Dispatch of doctor or specialist 
  • In-patient and out-patient medical case management 
  • Qualified liaison for relaying medical information to family members 
  • Arrangements of visitor to bedside of hospitalized insured     
  • Eyeglasses and corrective lens replacement assistance 
  • Direct billing to medical providers 
  • Medical cost containment/expense recovery and overseas investigation 
  • Shipment of medical records 
  • Medical equipment rental/replacement 
  • Repatriation of mortal remains 
  • Flight re-bookings 
  • Hotel re-bookings 
  • Rental vehicle booking 
  • Emergency return travel arrangements 
  • Guaranteed hotel check-in 
  • Lost baggage search and stolen luggage replacement assistance 
  • Lost passport/travel documents assistance 
  • Emergency cash transfer assistance 
  • Travel information including visa and passport requirements 
  • Emergency telephone interpretation assistance 
  • Urgent message relay to family, friends or business associates 
  • Up-to-the-minute travel delay reports 
  • Inoculation information 
  • Embassy or consulate referral 
  • Member-only travel assistance website 
  • Current information regarding medical advisories, epidemics, requiredizations and available preventive measures 
  • Legal referrals 
  • Translation services

Some policy holders have access to our travel assistance website and mobile app, an online resource to stay a step ahead with the latest travel, security and health information. Whether you are on your computer, smartphone or tablet, you can connect to the travel assistance website 24/7/365. Website features* include: 

  • Email alerts containing security level developments such as terror attacks, major strikes, disasters or disruptions and government warnings that may affect your travel destination(s) and specific travel dates
  • Country reports provide key information on political conditions, security issues, travel logistics and cultural factors
  • Travel health section educates travelers on health-related concerns, precautions and requirements for destinations and ability to create personal travel health profiles
  • Tools for medical providers' contact information, medical translations and drug brand equivalencies
  • Security Awareness Training provides online travel safety videos and knowledge tests provide basic tools and information to be an aware, organized and prepared traveler
  • Mobile App is available for Apple and Android smartphones and contains key features such as a one touch 'help' button to obtain emergency travel assistance and access to other travel resources   

UK LifeLine Plus Business Travel and Personal Accident insurance policy holders click here for more information.

UK GlobeCover Business Travel and Personal Accident insurance policy holders click here for more information.

Contact your agent, broker or AIG representative to learn more. Demonstrations of our assistance website and mobile app are available upon request. 
*Website and mobile app features vary by policy holder access. 

Global Service Center Locations

Asia-Pacific 

Guangzhou, China

Kuala Lumpur, Malaysia

Okinawa, Japan

 

Europe, Middle East & Africa

Shoreham, United Kingdom

Sofia, Bulgaria

Latin America

Bogotá, Colombia

North America

Houston, Texas, United States

Stevens Point, Wisconsin, United States 

Travel Assistance Websites

Asia-Pacific

Australia

New Zealand

North America

Europe, Middle East, & Africa